Shipping Policy

At ZYAVE, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.

1. Shipping Charges

Domestic (India): Enjoy free standard shipping on all prepaid orders above ₹999. Orders below ₹999 incur a standard shipping fee of ₹79. Applicable charges will be shown at checkout.

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed the next working day. Processing time may be extended during product launches, campaigns, festive seasons, or high-volume periods.

3. Estimated Delivery Timelines

Metro Cities: 2–4 business days
Tier 2 & Tier 3 Cities: 3–6 business days
Remote Locations: 4–8 business days

These are estimates and not guaranteed delivery dates.

4. Cash on Delivery (COD)

COD is available for selected serviceable PIN codes. COD availability may vary by location, and additional COD charges may apply at checkout.

5. International Shipping

We ship to selected countries internationally. Shipping charges and timelines for international orders are calculated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees.

6. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS confirmation with your tracking number and a link to track your shipment.

7. Delivery Delays

Delays may occasionally occur due to circumstances beyond our control, including weather conditions, courier disruptions, public holidays, or regulatory issues. We appreciate your patience in such situations.

8. Shipping Information Accuracy

Please ensure you provide an accurate delivery address, contact number, and PIN code at the time of placing your order. ZYAVE is not responsible for delays or failed deliveries caused by incorrect information. Additional charges may apply for re-delivery attempts.

9. Damaged, Tampered, or Lost Shipments

If your order arrives damaged or tampered with, please contact us within 24 hours of delivery with photographs and an unboxing video. If a shipment is confirmed lost, we will arrange a replacement or refund subject to verification and availability.

10. Refused or Undeliverable Orders

If an order is refused or undeliverable, original shipping charges and return/handling charges may be deducted from any applicable refund. Repeated COD refusals may affect your future COD eligibility.