Shipping policy
SHIPPING POLICY
Last Updated: 20 July 2026
At ZYAVE Athleisure Pvt. Ltd., we are committed to delivering every order with care, reliability, and efficiency. This Shipping Policy outlines how we process, dispatch, and deliver your orders.
By placing an order on www.zyave.com, you agree to the terms outlined below.
1. Shipping Charges
Domestic Shipping (India)
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Free Standard Shipping on all prepaid orders above ₹999.
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Orders below ₹999 will incur a standard shipping fee of ₹79.
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Applicable shipping charges, if any, will be displayed during checkout before payment.
2. Order Processing
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Orders are processed within 1–2 business days following successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During product launches, promotional campaigns, festive seasons, or periods of high order volume, processing times may be extended. In such cases, we appreciate your patience and understanding.
3. Estimated Delivery Timelines
Once your order has been dispatched, the estimated delivery timelines are:
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Metro Cities: 2–4 Business Days
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Tier 2 & Tier 3 Cities: 3–6 Business Days
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Remote Locations: 4–8 Business Days
These timelines are estimates and may vary depending on courier operations, serviceability, weather conditions, public holidays, or other circumstances beyond our reasonable control.
4. Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected serviceable PIN codes.
COD availability may vary depending on the delivery location, order value, and operational feasibility. ZYAVE reserves the right to enable, restrict, or withdraw COD services for specific orders or locations without prior notice.
Where applicable, additional COD charges may be displayed during checkout.
5. International Shipping
International shipping is currently available only for selected countries.
Shipping charges, estimated delivery timelines, and available shipping methods will be calculated during checkout based on the destination.
Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country. Any delays caused by customs clearance are beyond ZYAVE's control.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email and/or SMS containing:
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Order Dispatch Confirmation
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Tracking Number
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Tracking Link
You can track your shipment at any time using the tracking information provided.
7. Delivery Delays
While we work with trusted logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including adverse weather conditions, transportation disruptions, public holidays, government regulations, or unforeseen operational events.
We appreciate your patience and will keep you informed whenever possible.
8. Shipping Information
Please ensure that your shipping address, contact number, and PIN code are accurate and complete before placing your order.
ZYAVE shall not be responsible for delivery delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.
If additional shipping costs arise due to incorrect delivery details, such charges may be payable by the customer.
9. Damaged, Tampered or Lost Shipments
If your order is delivered in a damaged, tampered, or incorrect condition, please contact our Customer Support team within 24 hours of delivery.
To facilitate a prompt investigation, customers may be requested to provide:
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Clear photographs of the package and product.
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A complete, uninterrupted unboxing video.