Shipping Policy

Last Updated: August 7, 2026

At ZYAVE, we are committed to delivering your order safely, securely, and on time. Please read this Shipping Policy carefully before placing your order. By placing an order on zyave.com, you agree to the terms outlined below.

1. Service Area

ZYAVE currently ships within India only, to all serviceable PIN codes covered by our courier partners. We do not offer international shipping at this time. If your PIN code is currently unserviceable, this will be indicated at checkout before you complete your order.

2. Shipping Charges

Free standard shipping on all prepaid orders above ₹999. Orders below ₹999 attract a standard shipping fee of ₹79, applicable at checkout. COD orders attract an additional COD handling fee of ₹79, shown at checkout before order confirmation. All shipping charges are clearly displayed on the checkout page before payment — no hidden charges are added after order confirmation.

3. Order Confirmation & Processing

Once your order is placed and payment is confirmed (or COD is selected), you will receive an Order Confirmation email/SMS with your Order ID. Orders are processed and handed over to our courier partner within 1–2 business days of order confirmation. Orders placed after 6:00 PM IST, or on Sundays and public holidays, will begin processing the next working day. Business days exclude Sundays and public holidays declared by the Government of India. Processing times may be extended during sale periods, product launches, festive seasons, or high order volumes — any such extension will be communicated on the website or at checkout.

4. Estimated Delivery Timelines

Once dispatched, estimated delivery timelines are as follows:

• Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 2–4 business days
• Tier 2 & Tier 3 Cities: 3–6 business days
• Remote/Rural Locations: 4–8 business days

These timelines are estimates provided by our courier partners and are not guaranteed delivery dates. Actual delivery may vary due to location, weather, courier network load, or other factors beyond our control.

5. Cash on Delivery (COD)

COD is available for select serviceable PIN codes only, as shown at checkout. A COD handling fee of ₹79 applies per order. COD availability and order value limits may vary by location and are subject to change without prior notice. ZYAVE reserves the right to convert a COD order to prepaid, cancel it, or request advance partial payment in cases of suspected misuse or repeated non-acceptance.

6. Multiple Items / Split Shipments

If your order contains multiple items, they may be shipped together or separately depending on stock availability and warehouse location, at no additional cost to you. You will receive separate tracking details for each shipment where applicable.

7. Order Tracking

Once your order is dispatched, you will receive a dispatch confirmation via email and/or SMS containing your Airway Bill (AWB) number and a tracking link. You can also check your order status by logging into your account or contacting our support team with your Order ID.

8. Change of Delivery Address

Requests to change the delivery address can only be accommodated before the order is dispatched. Once an order is handed over to the courier partner, the address cannot be changed. To request a change, contact us immediately at officialzyave@gmail.com or +91 9229881184 with your Order ID.

9. Delivery Attempts & Delays

Our courier partners typically make up to 2–3 delivery attempts for undelivered shipments before returning them to origin. Delays may occasionally occur due to adverse weather, natural disasters, courier network disruptions, strikes, regional lockdowns, public holidays, or other force majeure events. ZYAVE will make reasonable efforts to keep customers informed of any known delays but is not liable for delivery delays once an order has been dispatched to the courier partner.

10. Packaging

All orders are securely packed in tamper-evident packaging to ensure your products reach you in good condition. We request customers to record an unboxing video while opening the package, as this may be required to process claims for damaged, tampered, or missing items.

11. Shipping Information Accuracy

Please ensure you provide an accurate delivery address, PIN code, and contact number at the time of placing your order. ZYAVE is not responsible for non-delivery, delays, or misdelivery caused by incorrect, incomplete, or outdated address or contact information provided by the customer. Additional charges may apply for re-shipment in such cases.

12. Damaged, Tampered, or Lost Shipments

If your order arrives damaged, tampered with, or with missing items, please contact us within 24 hours of delivery at officialzyave@gmail.com with clear photographs and an unboxing video of the package. Claims raised after 24 hours, or without adequate proof, may not be eligible for resolution. If a shipment is confirmed lost in transit by the courier partner, ZYAVE will arrange a replacement or full refund, subject to verification.

13. Refused, Undelivered & RTO (Return to Origin) Orders

If an order is refused at the doorstep, remains undelivered after multiple attempts, or is returned to origin (RTO) due to an incorrect address or customer unavailability, applicable shipping and handling charges may be deducted from any refund issued. For COD orders, repeated refusals or non-acceptance may affect your eligibility to place future COD orders on zyave.com. ZYAVE reserves the right to reship or refund RTO orders at its discretion after deducting applicable charges.

14. Returns & Exchanges — Shipping Terms

For returns and exchanges, please refer to our Return & Refund Policy at zyave.com/policies/refunds. Return pickup, if applicable, will be arranged through our courier partner at the address on record. Customers are responsible for ensuring the product is available for pickup in its original condition and packaging.

15. Force Majeure

ZYAVE shall not be held liable for any delay or failure in shipment or delivery resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, courier strikes, or transportation disruptions.

16. Changes to This Policy

ZYAVE reserves the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of zyave.com after changes constitutes acceptance of the revised policy.

17. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Name: Abhishek Mishra | Designation: Founder & Director
Email: officialzyave@gmail.com | Phone: +91 9229881184
Response Timeline: Acknowledgement within 48 hours | Resolution within 30 days

Contact Us

For any shipping-related queries, reach out to us:
Email: officialzyave@gmail.com
Phone: +91 9229881184
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

ZYAVE — Move. Train. Conquer.