Privacy policy

Privacy Policy

Effective Date: July 2, 2026

At ZYAVE, your privacy is important to us. This Privacy Policy explains how Zyave Athleisure Private Limited (“ZYAVE”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or interact with our services.

By using www.zyave.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Information (processed securely through our payment partners)
Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Cookies and Similar Technologies

2. How We Use Your Information

Your information helps us provide a better shopping experience. We may use your information to:

Process and deliver your orders
Verify payments
Communicate order updates
Respond to customer support requests
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Send promotional emails or SMS (only where permitted or with your consent)

3. Cookies

ZYAVE uses cookies and similar technologies to improve website performance, remember your preferences, and enhance your shopping experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Payment Security

We do not store your debit card, credit card, UPI PIN, or banking credentials.

All online payments are processed securely through trusted third-party payment gateways that comply with applicable security standards.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted partners when necessary, including:

Payment service providers
Courier and logistics partners
Technology and website service providers
Government or legal authorities when required by applicable law

All such parties are expected to protect your information appropriately.

We use Meta Pixel and Meta Conversions API to share customer activity data (such as page views, add to cart, and purchase events) with Meta Platforms, Inc. for advertising and analytics purposes. Customers can opt out by visiting: https://www.facebook.com/off_facebook_activity/

6. Data Security

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to safeguard your information, no online platform can guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Order-related data may be retained for up to 7 years for tax and legal compliance purposes. You may request deletion of your data at any time by contacting us, subject to legal obligations.

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal information where legally permitted
Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. ZYAVE is not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. Any updates will be published on this page along with the revised effective date.

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are as follows:

Name: Abhishek Mishra
Designation: Founder & Director
Email: officialzyave@gmail.com
Phone: +91 9229881184
Response Timeline: Acknowledgement within 48 hours, resolution within 30 days.