Refund & Return Policy

Refund & Return Policy

Last Updated: July 12, 2026
At ZYAVE Athleisure Pvt. Ltd., customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return, Exchange, and Refund Policy carefully before placing an order.
Return & Exchange Window
  • Returns or exchanges can be requested within 7 days of receiving your order.
  • Requests submitted after 7 days from the delivery date will not be accepted.
  • Only one return or exchange request is allowed per order.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the product must:
  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by the original proof of purchase.
Products that do not meet these conditions may not be accepted.

Incorrect, Missing or Damaged Products

If you receive a wrong, damaged, defective, or incomplete order:
  • Notify us within 24 hours of delivery.
  • A clear, continuous unboxing video is mandatory.
  • The video must clearly show:
    • The sealed package before opening.
    • The complete unboxing process.
    • The product received.
    • Any damage or issue.
Claims submitted without a valid unboxing video or after 24 hours may not be accepted.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:
  • Innerwear or intimate apparel.
  • Socks.
  • Gift Cards.
  • Products marked as Final Sale or Non-Returnable.
  • Products damaged due to misuse, improper handling, washing, or normal wear and tear.

Exchange Process

Once your exchange request is approved:
  • A reverse pickup will be arranged (subject to service availability).
  • After the returned product passes quality inspection, the replacement item will be shipped.
  • Exchange orders are generally delivered within 4–7 business days after approval.

Reverse Pickup

  • Reverse pickup is provided free of charge where available.
  • Service availability depends on your delivery PIN code.
  • Only one reverse pickup is allowed per order.
If reverse pickup is unavailable in your location, our support team will guide you to ship the product through a reliable courier. Courier reimbursement may be provided at our discretion after reviewing the shipment details.

How to Request a Return or Exchange

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID along with the reason for return or exchange.
  3. If applicable, provide photos or an unboxing video.
  4. Once approved, we'll arrange a reverse pickup or provide further instructions.
Products returned without prior approval may not be accepted.

Refund Policy

Refunds are processed only after the returned product has been received and successfully passed our quality inspection.
Once approved:
  • Refunds are initiated within 5–7 business days.
  • The amount will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Refund Deductions

  • Cash on Delivery (COD) Orders: Any applicable COD handling charges are non-refundable.
  • Prepaid Orders: Payment gateway or processing charges, if applicable, may be deducted from the refund amount.
Shipping charges are non-refundable unless the return is due to an error on our part.

Order Cancellation

  • Orders can only be cancelled before they are shipped.
  • Once dispatched, orders cannot be cancelled.
  • If a cancelled order has already been paid for, the refund will be processed to the original payment method.

International Orders

Currently, ZYAVE primarily serves customers within India.
If international orders are accepted in the future:
  • Returns and exchanges will generally not be accepted.
  • Manufacturing defects must be reported within 7 days of delivery with supporting photos or videos.
  • Verified manufacturing defects may qualify for a partial or full refund at the sole discretion of ZYAVE.

Right to Refuse

ZYAVE Athleisure Pvt. Ltd. reserves the right to refuse any return, exchange, or refund request if:
  • The product has been used or damaged after delivery.
  • The request violates this policy.
  • Fraudulent activity or misuse of the return policy is suspected.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
ZYAVE Athleisure Pvt. Ltd.
Email: officialzyave@gmail.com
Customer Support: Available through the Contact Us page on our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
Last Updated: July 12, 2026
At ZYAVE Athleisure Pvt. Ltd., customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return, Exchange, and Refund Policy carefully before placing an order.
Return & Exchange Window
  • Returns or exchanges can be requested within 7 days of receiving your order.
  • Requests submitted after 7 days from the delivery date will not be accepted.
  • Only one return or exchange request is allowed per order.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the product must:
  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by the original proof of purchase.
Products that do not meet these conditions may not be accepted.

Incorrect, Missing or Damaged Products

If you receive a wrong, damaged, defective, or incomplete order:
  • Notify us within 24 hours of delivery.
  • A clear, continuous unboxing video is mandatory.
  • The video must clearly show:
    • The sealed package before opening.
    • The complete unboxing process.
    • The product received.
    • Any damage or issue.
Claims submitted without a valid unboxing video or after 24 hours may not be accepted.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:
  • Innerwear or intimate apparel.
  • Socks.
  • Gift Cards.
  • Products marked as Final Sale or Non-Returnable.
  • Products damaged due to misuse, improper handling, washing, or normal wear and tear.

Exchange Process

Once your exchange request is approved:
  • A reverse pickup will be arranged (subject to service availability).
  • After the returned product passes quality inspection, the replacement item will be shipped.
  • Exchange orders are generally delivered within 4–7 business days after approval.

Reverse Pickup

  • Reverse pickup is provided free of charge where available.
  • Service availability depends on your delivery PIN code.
  • Only one reverse pickup is allowed per order.
If reverse pickup is unavailable in your location, our support team will guide you to ship the product through a reliable courier. Courier reimbursement may be provided at our discretion after reviewing the shipment details.

How to Request a Return or Exchange

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID along with the reason for return or exchange.
  3. If applicable, provide photos or an unboxing video.
  4. Once approved, we'll arrange a reverse pickup or provide further instructions.
Products returned without prior approval may not be accepted.

Refund Policy

Refunds are processed only after the returned product has been received and successfully passed our quality inspection.
Once approved:
  • Refunds are initiated within 5–7 business days.
  • The amount will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Refund Deductions

  • Cash on Delivery (COD) Orders: Any applicable COD handling charges are non-refundable.
  • Prepaid Orders: Payment gateway or processing charges, if applicable, may be deducted from the refund amount.
Shipping charges are non-refundable unless the return is due to an error on our part.

Order Cancellation

  • Orders can only be cancelled before they are shipped.
  • Once dispatched, orders cannot be cancelled.
  • If a cancelled order has already been paid for, the refund will be processed to the original payment method.

International Orders

Currently, ZYAVE primarily serves customers within India.
If international orders are accepted in the future:
  • Returns and exchanges will generally not be accepted.
  • Manufacturing defects must be reported within 7 days of delivery with supporting photos or videos.
  • Verified manufacturing defects may qualify for a partial or full refund at the sole discretion of ZYAVE.

Right to Refuse

ZYAVE Athleisure Pvt. Ltd. reserves the right to refuse any return, exchange, or refund request if:
  • The product has been used or damaged after delivery.
  • The request violates this policy.
  • Fraudulent activity or misuse of the return policy is suspected.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:
ZYAVE Athleisure Pvt. Ltd.
Email: officialzyave@gmail.com

Customer Support: Available through the Contact Us page on our website.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.