Return & Exchange Policy
Last Updated: July 12, 2026
At ZYAVE Athleisure Pvt. Ltd., we strive to provide premium-quality products and a hassle-free shopping experience. If you're not completely satisfied with your purchase, you may request a return or exchange under the following terms.
Return & Exchange Window
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You can request a return or exchange within 7 days of receiving your order.
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Requests submitted after 7 days from the delivery date will not be accepted.
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Only one return or exchange request is allowed per order.
Eligibility
To be eligible for a return or exchange, the product must:
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Be unused, unworn, and unwashed.
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Have all original tags attached.
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Be returned in its original packaging.
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Be in the same condition as received.
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Be accompanied by proof of purchase.
Products that do not meet these conditions may not qualify for a return or exchange.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product:
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Notify us within 24 hours of delivery.
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Share a clear and continuous unboxing video showing:
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The sealed package.
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The complete unboxing process.
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The product received.
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The issue or damage.
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Claims made after 24 hours or without a valid unboxing video may not be accepted.
Non-Returnable & Non-Exchangeable Items
The following items cannot be returned or exchanged:
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Innerwear and intimate apparel.
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Socks.
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Gift Cards.
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Products marked as Final Sale or Non-Returnable.
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Products damaged due to misuse, improper handling, washing, or normal wear and tear.
Exchange Process
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Once your exchange request is approved, a reverse pickup will be arranged (where service is available).
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After the returned product passes our quality inspection, the replacement product will be dispatched.
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Exchange orders are generally delivered within 4–7 business days after approval.
Reverse Pickup
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Reverse pickup is available in selected serviceable PIN codes.
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Only one reverse pickup is allowed per order.
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If reverse pickup is unavailable, our support team will guide you to ship the product through a reliable courier.
How to Request a Return or Exchange
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Contact our customer support within 7 days of delivery.
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Provide your Order ID and reason for return or exchange.
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Share photos or an unboxing video if required.
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Once approved, we will arrange the reverse pickup or provide shipping instructions.
Products returned without prior approval may not be accepted.
Important Notes
Products must successfully pass our quality inspection before a return or exchange is approved.
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Zyave Athleisure Pvt. Ltd. reserves the right to reject any request that does not comply with this policy or appears fraudulent.